Terms And Conditions

 

General

This is a legally binding contract between Parkgate St Gennys Ltd and the holidaymaker. Parkgate St Gennys Ltd is also referred to as “we” and “us”.

The holidaymaker is the person who makes the payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions, which apply to all members of the holiday party. The holidaymaker is also referred to as “you”.

The property referred to is the stated property at Old School House Holiday Cottages, St Gennys, Bude, Cornwall, EX23 0NW, United Kingdom.

 

Bookings

A booking deposit is payable within 5 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the balance in full by the due date will constitute a cancellation of the holiday by the holidaymaker but you will remain liable to pay the balance of the holiday. Please be sure to note the due dates of payments as reminders are not routinely issued.

Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.

 

Arrival and Departure Time

Every effort will be made to have the property available from 4pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Upon departure, you will be expected to strip all beds used and dispose of all rubbish and recycling in the shed at the top of the driveway.

 

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

 

Old School House
St Gennys
Bude
Cornwall, EX23 ONW

​

Or by email to: stgennyscottages@gmail.com

In the event of a cancellation by you, we will attempt to re-let the property and if successful, a discretionary payment may be made to you.  If the property is not re-let, no discretionary payment will be made.

We strongly recommend you take out comprehensive holiday insurance, including cancellation cover.  If you choose not to, you accept responsibility for any and all loss incurred due to your cancellation.

 

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

 

Number of Guests

Only those people named on the booking request are entitled to stay in the property. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.

The grounds and accommodation are only for the use of guests included in the booking. Friends and relatives are welcome to visit (but not to stay overnight) but please inform us in advance of any visitors and their vehicles.

 

Pets

We do not accept any pets and no animals are allowed in the cottages.

 

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion, is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

 

Liability

The holidaymaker and his/her party visit Old School House Holiday Cottages and use its facilities entirely at their own risk and we are not liable for any personal injury or loss or damage to any property and/or personal belongings. The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

 

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

 

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

 

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

 

Law and jurisdiction 

English law applies to this contract and it is subject to the exclusive jurisdiction of the courts of England and Wales.